We ship all orders from our location in Australia. Our jewellery is custom-made to order, so production times may vary before dispatch.

Yes! We offer international shipping to most countries. Shipping costs and estimated delivery times vary depending on the destination. You can see the exact shipping cost at checkout.

Delivery times within Australia depend on the shipping method selected:

• Express Shipping: 1-3 business days
  These timeframes apply once your order has been dispatched.

International delivery times vary based on location and shipping method:

• Express International Shipping: 3-7 business days
  Customs processing may cause slight delays, depending on your country.

For international orders, customs duties, taxes, and import fees may be charged by your country’s customs office. These charges are the buyer’s responsibility, and we recommend checking with your local authorities before placing an order.

Since our jewellery is custom-made, we generally do not accept returns unless the item arrives damaged or incorrect. If there is an issue with your order, please contact us within 48 hours of receiving your package.

We highly recommend checking our sizing guide before purchasing. Some items may be eligible for resizing or exchanges, but this depends on the design. Please contact us to discuss available options.

If your package is lost during shipping, please contact us as soon as possible. We will open an investigation with the courier. If confirmed lost, we will arrange a replacement or refund, depending on the circumstances.

Yes! We offer free express shipping on all orders within Australia. International orders may have shipping costs, which will be displayed at checkout.

Once your order is shipped, you will receive a tracking number via email. You can use this to monitor your delivery status directly through the courier’s website.

Simply browse our collection, select your desired item, choose any custom options (if applicable), and add it to your cart. Once you’re ready, proceed to checkout and follow the steps to complete your purchase.

Because we start processing your order as soon as possible, modifications or cancellations are only possible within 24 hours of purchase. After this period, changes may not be possible, especially for custom or made-to-order items.

Processing times depend on the item:

• Ready-to-Ship Items: 1-3 business days
• Custom & Made-to-Order Items: Typically 2-4 weeks, depending on the complexity of the design
  You will receive a confirmation email when your order is ready to be shipped.

If you need an item sooner, please contact us before ordering. We may be able to offer expedited production on certain items for an additional fee.

We accept all major credit and debit cards (Visa, MasterCard, American Express), PayPal, and Afterpay (for Australian customers). We also accept bank transfers for larger custom orders.

Yes! After placing your order, you will receive a confirmation email with your order details. If you don’t see it in your inbox, please check your spam or junk folder.

Absolutely! We specialise in custom jewellery. Many of our designs can be personalised with different metals, stones, engravings, or sizes. Contact us to discuss your custom order.

Please check our Ring Sizing Guide before ordering. If you realise you’ve ordered the wrong size, contact us as soon as possible. Some rings can be resized, while others may require a remake at an additional cost.

Yes, an electronic receipt is sent via email once your order is completed. If you need a formal tax invoice, please contact us.

Our jewellery is made using premium materials, including 18K white, yellow, and rose gold, platinum, and lab-grown or natural diamonds. We also offer moissanite and other high-quality gemstones for select designs.

Yes, our lab-grown and natural diamonds come with certification from reputable gemological laboratories. Moissanite stones are also high-quality and undergo strict grading for brilliance and clarity.

Lab-grown diamonds are real diamonds created in a controlled environment, offering the same brilliance and durability as natural diamonds.

Moissanite is a high-quality diamond alternative with exceptional sparkle, created from silicon carbide. It is nearly as hard as a diamond and offers incredible fire and brilliance.

Yes! Many of our designs can be customised, from choosing a different metal to selecting a specific diamond or moissanite size. If you have a unique design in mind, contact us to create a fully custom piece.

Yes, we offer engraving on select jewellery items. Whether it’s a name, initials, or a special date, we can personalise your piece for an additional fee.

We recommend using our Ring Sizing Guide before purchasing. If you’re unsure, visit a local jeweller to have your finger measured. We also offer a ring sizer tool upon request.

Some rings can be resized, depending on the design and metal type. However, eternity bands or certain custom designs may not be resizable. Contact us to check if resizing is possible for your chosen ring.

To keep your jewellery in top condition:

• Avoid exposing it to harsh chemicals (chlorine, bleach, etc.).
• Store it separately in a jewellery box or pouch.
• Clean it regularly with a soft cloth and mild soap or jewellery cleaner.
  We provide a full Jewellery Care Guide with every order.

Yes! We offer beautifully crafted wedding ring sets that perfectly match engagement rings. If you have a specific design in mind, we can create a custom set for you.

Yes, we provide a warranty on all jewellery for manufacturing defects. The warranty period depends on the product type. Please check our Warranty Policy for details.

You can start by contacting us through our website or email with details about your design ideas, preferred materials, and budget. We will guide you through the process and provide a quote.

We offer 10K, 14K, 18K white, yellow, and rose gold, platinum, and lab-grown or natural diamonds. You can also choose moissanite or other gemstones upon request.

Custom orders typically take 4-6 weeks, depending on the complexity of the design. We will provide an estimated completion date once your design is confirmed.

Yes! You can modify our existing designs by changing the metal, stone size, or shape, or adding engraving. Contact us for available options.

Pricing depends on the materials, stone selection, and design complexity. We provide a detailed quote before starting any custom work.

Yes, we require a 50% deposit before production begins. The remaining balance is due before shipment.

Yes! We provide a 3D rendering or sketch for approval before production begins.

Since custom pieces are made to order, they are non-refundable and non-exchangeable. Please ensure all details are correct before confirming your order.

Simply contact us with your idea, and we’ll guide you through the next steps!

Yes! Our sizing guide includes conversions for US, UK, EU, and Australian ring sizes.

If you order the wrong size, please contact us within 24 hours. Some rings can be resized, while others may require a remake.

Not all rings can be resized. Full eternity bands and certain custom designs may not be adjustable. Contact us before purchasing if you’re unsure.

If resizing is possible, costs vary depending on the ring design. Some minor adjustments may be complimentary, while major resizing may incur a fee.

Resizing typically takes 7-10 business days once we receive the ring.

A properly fitted ring should slide on easily but require slight resistance when removing it.