Our Commitment to Secure Delivery
Every Diamond Lab order — from engagement rings to fine jewellery — is fully insured during transit.
Your piece is covered from the moment it leaves our studio until it arrives safely in your hands.
Delivery details:
- Insured express shipping via Australia Post or DHL Express.
- Tracking number and signature required on delivery.
- Discreet packaging for security and privacy.
- Immediate replacement in the rare event of loss or damage in transit.
We treat every parcel as if it were our own — ensuring your experience is seamless, transparent, and protected from start to finish.
Post-Purchase Insurance (Recommended)
Once your jewellery has been delivered, it’s important to protect it under a dedicated jewellery insurance policy.
Standard home or contents insurance may not fully cover high-value items like engagement rings — or may have limited protection for travel, loss, or accidental damage.
We recommend obtaining specialised jewellery insurance that offers:
- Worldwide coverage for loss, theft, or damage.
- Protection during travel or wear outside the home.
- Coverage for repairs, resizing, and resetting.
- Replacement through your chosen jeweller (not just cash value).
Jewellery Valuation & Certification
Every Diamond Lab piece comes with:
- A Certificate of Authenticity confirming your stone type, size, colour, and quality.
- IGI or GIA certification for all lab-grown diamonds.
If you need a formal valuation for insurance purposes, we can provide one upon request after your piece has been completed.
Learn more about our certification process on the Certificates & Authenticity page.
How to Insure Your Jewellery
You can insure your Diamond Lab jewellery in several ways:
- Through your home & contents policy
Add your jewellery as a listed item and ensure it’s covered for both inside and outside the home. - Through a specialised jewellery insurer
Companies like Q Report or Centrestone Jewellery Insurance offer tailored protection for engagement rings and fine jewellery.
These policies typically include worldwide cover, accidental loss, and repair services with your chosen jeweller. - Through your bank or financial institution
Some banks partner with jewellery insurers and may offer simplified add-ons for valuables.
We are not affiliated with any specific insurer, but our team can help you prepare the required valuation documents.
Tips for Keeping Your Jewellery Safe
- Store pieces separately in a secure, padded box or safe.
- Avoid wearing jewellery during sports, swimming, or heavy work.
- Schedule regular inspections and cleaning
- Keep digital copies of your certificates and valuation documents in a safe place.
- Photograph your pieces — it helps with identification and insurance claims if ever needed.
Frequently Asked Questions
Is my order insured during shipping?
Yes. Every Diamond Lab order is fully insured from dispatch until it’s safely signed for by you.
What happens if my package is lost or damaged in transit?
We will replace or remake your piece at no cost to you. All shipments are tracked, insured, and require signature on delivery.
Do I need separate jewellery insurance after I receive my ring?
Yes. We highly recommend specialised jewellery insurance to protect your piece against loss, theft, or damage beyond delivery.
Do you provide insurance valuations?
Yes. Each order includes a certificate and receipt suitable for insurance submission. A detailed valuation can be issued upon request.
Are resizing and repairs covered by insurance?
Many insurers cover accidental damage or resizing if listed in the policy — check with your provider for exact terms.
