Partial Payment Policy
Partial Payment Policy Diamond Lab
How Our Partial Payment Option Works
To give our clients greater flexibility, Diamond Lab offers the option to secure your piece with a 50% deposit at checkout. The remaining 50% balance is due before your jewellery is released for delivery or collection.
Payment Structure
-
Deposit Payment (50%)
A non-refundable deposit of 50% of your order total is charged when you place your order. This deposit secures your chosen design and allows us to begin production. -
Final Balance (50%)
The remaining balance must be paid prior to delivery or collection. You will receive a secure online payment link via email to complete the final payment.
Order Confirmation
-
Your order is confirmed once the deposit payment is successfully processed.
-
You will receive an email confirmation with:
-
Order summary
-
Deposit payment receipt
-
Details of the outstanding balance and instructions for payment
-
Delivery & Collection
-
Jewellery will only be released once the outstanding balance is paid in full.
-
For shipped orders, final payment must be completed before dispatch.
-
For showroom collection, final payment must be completed before or on the day of collection.
Cancellations & Refunds
-
Deposit Payment: Deposits are non-refundable, as they cover materials, labour, and administrative costs associated with custom jewellery production.
-
Final Balance: Fully refundable if cancelled before dispatch or collection. Once an item has shipped or been collected, cancellations are not permitted.
Exclusions
-
Discount codes and promotional offers may not apply to partial payment orders unless specifically stated.
-
Custom engraving or bespoke modifications cannot be refunded once production has commenced.
Your Agreement
By selecting the 50% Deposit Payment option at checkout, you acknowledge that you have read, understood, and agree to the terms outlined in this policy.
For any questions, please contact our team at Contact Us — we are here to assist you at every step.
