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Design Your Dream Ring Over a Private Video Call
Experience Diamond Lab’s personalised one-on-one virtual consultation, created for clients across Australia who want expert guidance without visiting our Perth showroom.
Whether you’re choosing a lab-grown diamond, exploring moissanite options, or designing a fully custom engagement ring, your dedicated jeweller will walk you through every detail live on camera — shapes, settings, metals, bespoke design concepts, and price ranges — tailored to your vision and budget.

Virtual Jewellery Consultation – 45min
Book a personalised virtual jewellery consultation to help you find the perfect engagement or wedding ring from the comfort of your home. Our expert jeweller will guide you through designs, metals, and stone options via live video, helping you visualise your dream ring and refine every detail before ordering.
What’s included:
– 45-minute private virtual consultation
– Expert design and stone selection guidance
– Live comparison of shapes, metals, and settings
– Custom design options with engraving and finishes
– Complimentary quotes and visual previews
Location: Online (video consultation)
Cost: Free
Once booked, you’ll receive an email with the meeting link and confirmation.
Pairs well with

Virtual Jewellery Consultation – 45min
A complete 45-minute guided experience
What Happens During Your Virtual Appointment
During your session, you can expect:
- A friendly, private video call with your Diamond Lab consultant
- Discussion of your style, preferences, inspiration photos, and ideas
- Live comparison of shapes like oval, radiant, pear, emerald, cushion, etc
- Guidance on lab-grown diamond vs moissanite, including quality differences
- Real-time viewing of stone cuts, ratios, sparkle patterns, and proportions
- Review of design styles: solitaire, bezel, hidden halo, east-west, three-stone
- Overview of metals including 14k/18k golds and platinum
- Transparent pricing, timelines, and next steps
- A tailored recommendation emailed after the session (including stone + design options)
The goal is simple: to help you feel confident, educated, and excited about creating the perfect ring.
A complete 45-minute guided experience
Why Choose a Virtual Consultation?
A virtual appointment gives you all the benefits of an in-showroom visit — with complete convenience.
- Perfect if you live outside Perth or prefer an online experience
- Designed for couples who want smart, clear guidance
- See stones and settings up close over live camera
- No pressure, no obligation — simply expert advice
- Receive a personalised quote after your appointment
- Ideal for engagement planning, anniversary gifts, or custom jewellery

Meet Your Diamond Lab Expert
Every consultation is led by an experienced jewellery professional from our Perth studio.
You’ll receive genuine guidance — not sales pressure — focusing entirely on helping you understand stones, compare options, and build a design that suits your personality and lifestyle.
This is where Diamond Lab stands out: compassionate service, ethical stones, and education-first support.
How to Prepare for Your Appointment
To get the most out of your session:
- Have 1–3 inspiration photos (Pinterest, Instagram, screenshots, etc)
- Think about preferred shapes or stone sizes
- Be ready with your budget range — even a rough range is fine
- Join from a quiet space with good lighting
- Couples: you can both join the call
- No need to prepare questions — we guide you through everythin
FAQs
Please read our FAQs page to find out more.
How long is the consultation?
Your virtual appointment runs for 45 minutes.
Is the consultation really free?
Yes. There is absolutely no cost and no obligation to purchase.
Can I choose between lab-grown diamond and moissanite?
Absolutely. We specialise in both and help you understand the differences so you can make the right choice.
Do you show stones live on the call?
Yes — we compare shapes, sparkle patterns, and size proportions in real time.
Can couples join together?
Yes. You can join from separate devices or sit together — whichever you prefer.
Will I receive a quote after the call?
Yes, you’ll receive a detailed recommendation with stone options, pricing, and next steps.
Can you help design a custom ring?
Of course. Most clients use the virtual appointment for custom designs. We can sketch ideas or recommend styles that suit your inspiration.
What if I already know the design I want?
Even better — we can help confirm stone quality, proportions, and pricing so you can move forward with confidence.
What people
are saying
We booked from Sydney and Joseph helped us choose the perfect oval 2ct lab diamond. The process was so easy online.
We live in Brisbane and couldn’t visit the showroom, but the virtual call felt just as personal.
The consultation helped us understand diamond quality clearly. So glad we booked!


