Why We Offer a Free Lifetime Warranty at Diamond Lab

Why We Offer a Free Lifetime Warranty at Diamond Lab

When you choose an engagement ring, you’re not just investing in a moment — you’re investing in a lifetime. At Diamond Lab, we believe your jewellery should stand the test of time, just like your commitment. That’s why we offer a free lifetime warranty on all our rings and fine jewellery, with no hidden fees or confusing conditions.

Here’s what it really means — and why we stand by it.

A Promise That Goes Beyond the Sale

We don’t believe in short-term service or quick sales. Instead, we’ve built our reputation on lasting relationships and lifelong quality.

Our lifetime warranty is part of that philosophy. It’s not a gimmick — it’s a genuine promise that we’ll be here for you, even years down the line.

What Our Lifetime Warranty Covers

Your free warranty includes:

• Complimentary ring resizing (first time only)

• Repolishing, rhodium plating, and cleaning

• Stone tightening and inspection

• Prong checking and minor adjustments

These services are available for the life of your jewellery, and we recommend a yearly check-up for peace of mind. You can drop off your piece at our Perth showroom, or ship it to us securely from anywhere in Australia.

Why It’s Free — And Always Will Be

We could charge for a care plan. Many jewellers do. But we don’t believe looking after our customers should come with fine print.

Instead, we build the cost of long-term care into our production model. We’d rather create fewer, higher-quality pieces and stand by them for life, than rush mass-market jewellery with short warranties and expensive add-ons.

Our business isn’t built on upselling repairs — it’s built on loyalty, referrals, and confidence.

What’s Not Covered

To keep things transparent, here’s what the lifetime warranty doesn’t include:

• Lost or stolen jewellery

• Major physical damage caused by misuse or accidents

• Repairs done by a third-party jeweller

• Upgrades or changes to the design

• Stone replacement due to loss (unless under separate insurance)

But if you ever need a major repair or rework, we’ll always offer you honest advice and a fair price — with priority service.

Why This Matters to You

Think of all the moments your ring will witness: your engagement, wedding day, anniversaries, career milestones, children. We want your ring to shine through every one of them.

Here’s why our warranty is more than just a policy:

• It protects your investment — Our jewellery isn’t disposable. It’s designed to last.

• It gives you confidence — Whether it’s your first ring or a custom redesign, we’re with you beyond the purchase.

• It reflects our craftsmanship — We wouldn’t guarantee it for life if we weren’t proud of every single piece.

Real Stories, Real Support

“I brought my ring in for a quick resize a year after we got engaged. They handled it within a few days — no fuss, no charge.”
— Sarah, Perth

“My prong had loosened after constant wear. Diamond Lab tightened it and cleaned the ring so it looked brand new.”
— Emily, Melbourne

Our Yearly Jewellery Checkups

We encourage all customers to come in for a free yearly checkup — or send their piece to us — to keep their ring in top shape. We’ll inspect the prongs, polish the metal, and deep clean your stone so it looks just as stunning as the day you proposed.

Want to schedule a service? Use our contact and booking form to get started.

More Than a Warranty — It’s a Relationship

We don’t want your journey with Diamond Lab to end at checkout. Our goal is to become your lifelong jeweller, whether it’s for wedding bands, push presents, anniversary pieces, or redesigning heirlooms down the road.

That starts with building trust — and honouring it, year after year.

If you’re planning your proposal or already wear a Diamond Lab piece, know that we’re always here. Not just for the sale, but for everything that comes after.

Need help or want to schedule a complimentary service?
Reach out via our Contact Page or explore our custom design process to create your perfect ring with confidence.